Privacy & Cookie Policy

Welcome to NovaLoom ("we," "us," or "our"). This Privacy & Cookie Policy explains how we collect, use, protect, and share your personal information when you access or use our services available at novaloom.io. We are committed to safeguarding your privacy and ensuring transparency about your data.

By using our services, you consent to the collection, use, and sharing of your information as described in this policy. If you do not agree to any part of this policy or your data rights, please contact us at support@novaloom.io.

To deliver and improve our platform, we collect the following types of information:

Account Information: During registration, we collect your full name, email address, and password. Passwords are stored securely using strong hashing algorithms.

Your personal data is used solely to:

• Provide, maintain, and improve our services
• Authenticate and secure your account
• Send important transactional messages (e.g., account confirmation, password resets)
• Analyze platform usage to optimize functionality and user experience
• Deliver targeted content or advertising (with your consent)

We use cookies and similar tools to:

• Monitor active user sessions
• Remember your preferences and settings
• Collect anonymized analytics via platforms such as Google Analytics
• Provide personalized content and advertising (with your consent)

You can control cookies through your browser preferences to accept or manage cookie preferences. You can update these settings anytime via cookie settings.

We do not sell, rent, or trade your personal information. We only share data with trusted service providers necessary for platform operation, such as hosting, email delivery, and analytics services. All partners are contractually obligated to safeguard your information.

With your consent, we may send:

• Essential service notifications (e.g., security alerts, password resets)
• Updates regarding service improvements or issues
• Marketing communications (only if you have opted-in; you can unsubscribe anytime)

Protecting your data is our top priority. We implement industry-leading security measures including:

• End-to-end data encryption
• Secure password storage using modern hashing
• Strict access controls for our development team
• Regular security audits and compliance checks

You have the right to:

• Access and update your personal information
• Request deletion of your account and personal data
• Withdraw consent to marketing communications
• File a complaint with a supervisory authority

To exercise these rights, please contact us at support@novaloom.io.

NovaLoom is not directed at children under 16 (in the EEA) or under 13 (in the US). We do not knowingly collect personal data from children. If we learn that we have inadvertently gathered such data, we will promptly delete it.

We may update this Privacy & Cookie Policy to reflect changes in law, technology, or business practices. Significant updates will be communicated via email or through a notice on our website.